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My Reply To Cheryl @(betmgm)

I have a hard time understanding and comprehending your objectives, spending thousands promoting your company by supporting British Racing (Wolverhampton March 23rd, 16:05, BetMGM: It's Showtime Handicap) to attract punters & at the same time refusing to process a legitimate £220 withdrawal & frustrating me to start constructing & publishing the website https://betmgm-donotpayout.co.uk

Dear betmgm/ LeoVegas Gaming PLC, I am 75 & forever a business person,

(The elder has a wealth of knowledge and experience which is like a library), Please read:

Finding customers is easy, but keeping them is not, I joined you, had 1 bet & never again.

I had been following Cheltenham Anti Post Odds for the Triumph Hurdle betting as the horse I intended to back was the favourite Sir Gino, I always follow Oddschecker for the anti-post odds and the bookmaker offering it.

I checked Sir Gino’s odds on March the 6th (all bookies offer non-runner no bet for T.H., I only back a horse when Non-Runner No bet is offered) the odds of 8/11 were offered by betmgm (A bookmaker I had never heard of before), I joined and added a £20 & £200 using my PayPal account:

March 15: Cheltenham Festival: Another Nicky Henderson star ruled out as Sir Gino a Triumph Hurdle non-runner, I checked my betmgm’s account and the £220 was credited into my account. which I immediately withdrew or did I?

It usually takes a few hours for funds to hit my PayPal account but it did not?

Checked my Junk mail the next day and found an email from support:betmgm.co.uk asking for a copy of my Driving licence and later for the back of my driving licence which I complied with.

Please view all supplied documents.

betmgm review submited by,

Slippery PeteNewbie member

Not sure how many people will see this, but its best to avoid MGM (Casino/Sportsbook). Currently, I imagine this only applies to New Jersey residents. Long story short, it comes down to payout issues. From experience, IF you request a withdrawal that is only a fraction of what you've deposited, you SHOULD get the standard fast processing time (for PayPal withdrawals). A typical withdrawal will be insta-approved (sometimes you receive the APPROVAL email BEFORE you receive the email saying it is WAITING FOR APPROVAL). That's all very nice.

The problem arises when you request a withdrawal that is MUCH larger than your recent deposits. (I'm not talking "large" in terms of overall dollar amount, just large compared to your total deposits. Say 40x your typical deposit size for example. If you do this, they will hold your withdrawal request and NOT approve it. It will sit in a Pending status (full reversible), for "up to 5 business days". After that, not sure what will happen...I've seen them move it to a "waiting for verification" status....then BACK to "pending". The reason this is a big problem is because it is completely arbitrary and based on the percentage of your winnings above your deposits. (according to me----they will say "its a standard withdrawal processing time"). However when you've had FIFTEEN straight, small deposits accepted in seconds, and sent to PayPal in 1-3 hours max, it becomes glaringly obvious what they are doing. This, by itself is reason not to play there (God forbid you hit it big)---add in the fact that no one from MGM will admit or even acknowledge the fact that your last 15 withdrawals were "instant" is enough proof to me of rogue withdrawal practices.

To Slippery PeteNewbie member from the publisher

Do not waist your time contacting IBAS

😊😊😊

27/03/2024  (Tiday;s communications)

Update on your account verification, (noreply@betmgm.co.uk) 

Danielle(BetMGM)

27 Mar 2024, 17:28 CET

Dear Ali,

Thank you for your email.

As per our previous communication, your account has been verified and, your account has had any suspensions removed.

I can raise the request with the relevant team for the funds to be paid into your account, however you will be able to log into your account and process the withdrawal of £220, if you wish to do this yourself.

As for your request for compensation, unfortunately there will be no compensation paid.

If you have any further questions or queries, please don't hesitate to contact us.

Regards,

Danielle
BetMGM Team
Part of LeoVegas Group and MGM Resorts International

Dear Mr Ron Hearn

The only time that you were right was when you wrote that:

I’ll close your dispute with us as you obviously (It appears that obviously may be unnecessary in this sentence. 😊) know what you mean unlike me.

Regards,

Ron Hearn(Submissions Assessor)

I did get my funds & no thanks to IBAS or you as its assessor  😊